Thanks to the bi-directional integration developed by us, it is possible to receive updates on the live status of the service from SNAG-View in OTRS and i-doit. In addition, an OTRS ticket can be created and edited in all three systems. Also, all IT inventory objects can be represented, adopted for monitoring and associated with tickets in SNAG-View and OTRS.
ITSM-Connector
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As a premium partner for i-doit, Sector Nord AG with its experienced specialists provides users and newcomers to i-doit with individual services that are rounded off by its own add-ons "OTRS" and "SNAG-View". |  |
SNAG-View is a monitoring suite based on open source tools developed by Sector Nord AG. More than 100 customers from all sectors of the economy trust SNAG-View.
All Information about SNAG-View
On October 8, 2025, SECTOR NORD AG was represented by Matthias Bouws and Michael Rütten at the Admin Day of the Zweckverband Elektronische Verwaltung in Mecklenburg-Vorpommern, eGo MV for short. Solutions relating to the CMDB i-doit were presented to over 100 administrators from all municipalities in the federal state of Mecklenburg-Vorpommern.
Our ITSM Summit 2025 took place on 24/09/2025 at the Hotel Mövenpick Hamburg. We would like to thank all our partners and all visitors!
We have published the presentations and pictures of this event HERE!
This Znuny add-on enables login to Znuny (and OTRS CE) via OpenID Connect (OIDC), e.g. via Microsoft Entra ID (Azure AD) or Google.
You can purchase the subscription for this add-on, including support, for €29.80 per month.
With the new Znuny i-doit pro DocSign add-on, signing and documenting at the same time is easy!
End the paper chaos, cumbersome processes and external tools: With the Znuny i-doit pro DocSign add-on, you can bring digital signatures directly into your daily processes.
The central services and functions of your Znuny helpdesk need to be monitored so that you can detect faults quickly and accurately.
Use the Znuny System Health Analytics add-on for seamless Znuny monitoring.
You can get the subscription including support for just €29.80 per month.
Looking for an AI server? Sector Nord AG recommends the HP Z2 MINI!
The HP Z2 mini offers several advantages:
In the new Znuny version 7.2.1, SECTOR NORD AG has contributed several GitHub commits - bugs have been fixed and the range of functions extended!
Steffen Wetzel, Head of IT at Herbert Dammann GmbH, summarizes the ITSM project with SECTOR NORD AG as follows:
"I was alone in IT. Nevertheless, the system was fully functional after six months - and the pure implementation effort was less than a month. The result: a stable, transparent and scalable IT setup that lays the foundation for further growth - and shows what is possible when expertise meets trust"
We will publish the full success story with all the details in the September newsletter - stay tuned!
The Znuny TimeAccounting bundle combines our developments for time tracking in your ticket system.
It provides you with an established and powerful solution for efficient time and resource management in Znuny
On July 8, 2025, Synetics GmbH visited Sector Nord AG in Oldenburg. The focus was on personal exchange, joint projects, and deepening the partnership. Sector Nord AG presented their internal projects in the area of AI-supported ticket management and the planned anomaly detection using AI for SNAG-View 4.
Sector Nord AG offers a customized solution for the creation of ZUGfERD-compliant invoices based on the OpenSource CRM system vTiger. This extension is aimed at companies that want to digitize their invoicing processes and at the same time meet the legal requirements for electronic invoices in Germany.
With the new release SNAG-View 4.5.0, we are once again setting new standards. In addition to numerous improvements and bug fixes, we are especially pleased to give you an early glimpse of our upcoming import add-on! Currently, this preview is free for all users!
n8n is a powerful, open source workflow automation platform that allows you to orchestrate processes between your systems, automate data flows and drastically reduce manual activities. Especially in combination with i-doit, Znuny and SNAG-View, n8n unfolds its full potential as a central automation hub in your IT infrastructure.
Bring your IT tools together - without limits!
Switch from OTRS CE, 2, 3, 4, 5, 6, 7 or 8 to Znuny!
Now is the ideal time to switch to Znuny LTS and significantly reduce costs while maintaining at least the same performance.
We support you professionally, transparently and with a migration concept that has been tried and tested many times.
Further details here
With SNAG-View, application monitoring can be set up very easily and very comprehensively!
Using the ticket system Znuny as an example, we show you how deeply you can monitor an application.
Thank you very much for the great interest in our ITSM solutions.
The trip to Vienna was worthwhile again this year!
Our new SNAG-View Feature-Release 4.4.0 is available for you!
In March, we released version 1.5.0 of the i-doit pro OCS-Inventory add-on.
All details are documented in the changelog, as usual.
The Confluence connector allows you to generate a document in i-doit using the document addon and transfer it to Confluence. When objects are edited in i-doit, the Confluence page is automatically updated!
The Znuny package GenericInterfaceSMSEagleNotification implements an invoker for sending SMS messages via the SMS gateway of SMSEagle.
This makes it possible to send Znuny ticket notifications via SMS.
Our new Znuny Release 7.1.4 is available for you!
Our new SNAG-View Feature-Release 4.3.0 is available for you!
SNAG-View 4 offers the option of sending notifications via an SMSEagle modem. This modem can of course be monitored by SNAG-View 4 and, conversely, it can also be used to monitor SNAG-View.
During the i-doit Community Call #13 on the 12th of December 2024, the new i-doit JiraAssetImporter Add-on was presented.
Version 6.1 has been available for your SMSEagle since December 9, 2024.
New features include the following:
If you do not wish to include all Active Directory users in i-doit, you can restrict said users via filters. Previously, the configuration of the LDAP filter could only be achieved by using the Filter Builder.
Starting from i-doit Version 31, the filter string can be edited directly.
Our new SNAG-View Feature-Release 4.2.0 is available for you!
All visitors of the ITSM-Summit 2024 will receive a special discount of 10% when purchasing an SMSEagle
This offer is valid for all ITSM-SUMMIT visitors until 15-10-2024.
Version 6.0 has been available for your SMSEagle since the end of May 2024.
New features include the following:
- Signal-Messenger integration
- MQTT-Protocol support
- Email support with the ability to send SMS & email to Phonebook contacts
- SMPP Support
...
On April 13th, 2023 the new Znuny Release 7.0.2 was released.
On March 28th, 2023 the i-doit pro OCS Add-on Release 1.2.0 was released.
Read all the details about the new release here..
Our new SNAG-View feature release 3.13.0 has been available to you since March 28th, 2023.
On March 13th, 2023 the new Znuny Release 6.5.1 was released.
The compatibility tests between our interfaces/extensions and i-doit 22 have now been completed and we are releasing them for use with i-doit 22.
Here is the changelog of i-doit 22:
Even in the very turbulent past half-year, Sector Nord AG managed to clearly lead the benchmarking list of synetics as one of the most important premium partners.
Both in terms of total revenue and new customer acquisition, Sector Nord AG has always taken the lead among the premium partners.
We are pleased about this positive development and look forward to further cooperation with synetics.
The current iX issue (03/2019) contains an exciting article in which our team leader development, Gabriel Jülke, describes how the skilful combination of open source projects (i-doit, OTRS and SNAG-View or Icinga2) can become a flexible and highly professional enterprise solution for your IT service management. Central components of this holistic approach are the market-leading ITSM connectors from SECTOR NORD AG.
With "Vision" we have developed a module for the browser interface IcingaWeb2, with whose help you can easily create extensive graphics for your ICINGA2 monitoring.
Start now free of charge into the beta and test Vision until 31.03.2018.
This year's ITSM-SUMMIT took place at THE FONTENAY Hamburg, and in line with the modern new location we presented our innovative approaches for your IT infrastructure together with our partners. We are especially pleased about the overwhelmingly positive feedback of the many participants, and we look forward to further or new cooperation with you all!
The Sector Nord AG is now officially Premium Partner for i-doit and thus one of the first addresses for your project in the field of IT documentation with i-doit.
In 17 years in which Sector Nord AG has been active as a training company, a total of 31 trainees have successfully completed their vocational training.
We are very proud that also our 31st apprentice was awarded with the best grade by the IHK!
Introduce yourself.
My name is Leon, I am 22 years old and come from Oldenburg. After I finished the technical secondary school in Varel, I started my studies in electrical engineering and later in 2-subject Bachelor of Mathematics and Computer Science. In August I start my apprenticeship as IT specialist for application development at Sector Nord AG.
Release 1.11 is available for you. All modules of Sector Nord AG are already compatible with the new release of i-doit pro. If you are interested in the new version, please contact us regarding an update or a first installation!
Thank you very much for your visit!
We would like to thank all visitors of our booth who came to us despite the changed CEBIT concept and were very interested in our solutions.
We would also like to thank the Niedersächsische Gemeinschaftsstand for the good cooperation.
We are looking forward to the intensive cooperation with our long-standing customers and the new contacts we have made.
Your Sector North Team
Our exhibition team is looking forward to your visit. Up to and including Friday (15.06.) you will find us in Hall 16 at Stand A18 - take a look, it's worth it.
We cordially invite you to participate in our webinar series: "ITSM-Connector - Integrating, Adapting and Extending IT Service Tools".
The second webinar will take place on 08.05.2018 at 15:00 o'clock, and will focus on the coupling of OTRS and i-doit on the topic: "Supporting service desks with CMDB data".
Simply register free of charge for the 45-minute webina
We cordially invite you to participate in our webinar series: "ITSM-Connector - Integrating, Adapting and Extending IT Service Tools".
The second webinar will take place on 08.05.2018 at 15:00 o'clock, and will focus on the coupling of OTRS and i-doit on the topic: "Supporting service desks with CMDB data".
Simply register free of charge for the 45-minute webinar.
Messe Frankfurt is the world's largest trade fair, congress and event organiser with its own exhibition grounds. The Group employs more than 2,500 people at around 30 locations worldwide. In 2017, the company generated sales of around 661 million euros.
After a successful proof of concept in January 2018.....
Thank you for your visit, we thank you for your appearance and your great interest in our solutions.
We would also like to thank Mr Bouws for the presentation:
Supply the helpdesk with i-doit data:
How ticket systems participate in the information
Every year we organize our customer conference in workshop character, this year in a new guise under the name ITSM-Summit.
More than 100 participants made this event something very special not only thanks to the special location in the Elbphilharmonie.
This year two teams from Sector Nord AG are partaking in the anual campaign "bike to work".
We are trying to make biking to work as enjoyable as possible...
Since 2004 the Initiative Mittelstand nominates especially innovative products and solution made for small enterprises with the INNOVATIONSPREIS-IT. The winners are chosen by category and by region.
The Sector Nord AG is now official reseller of Braintower SMS Gateways. Braintower SMS Gateways can be used for SMS notifications from our solution SNAG-View. Adding another method of notification will keep you up-to-date on all major incidents.
Find out more about the new Gateways:
We thank all of the over 250 customers and potential customers for visiting our booth at this year's CeBIT. The exhibition gave us the opportunity to showcase our successful solutions SNAG-View, OTRS, i-doit and NeDI, which generated a great interest. With our master control station, we were able to present all of our solutions live.
We hope to enhance and intensify our relationsship with new and long lasting customers.
Visit our booth at the CeBIT. Hall 5 stand G27.
We are looking forward to meeting you.
The Nagios core has two critical vulnerabilities. For more information, go to Heise.
SNAG-View is not affected by these vulnerabilities!
We are very pleased to announce that our colleagues Matthias Bouws and Yannick Klostermann have been successfully certified in line with the new ITIL 2011 regulations by Axelos in cooperation with maxpert GmbH. This certification documents what Sector Nord AG has practised for years.
Dear Madam, Dear Sir,
We would like to express our thanks all visitors of the SNAG-View workshop 2016 at the Havana Lounge I Bremen!
All keynotes and photos can be found in our workshop archives.
In addition to this, we would like to express our thanks to our partners Red Hat and Remo Rickli (NeDi) who significantly supported the workshop this year.
Sector Nord AG
For 15 years, SECTOR NORD AG has helped young people to participate in meaningful vocational training. Due to the high quality of training, all trainees thus far have been able to pass their final exams at the first attempt, and often with very good grades.
This year, Matthias Bouws concluded his apprenticeship with a top grade of "Very Good" and has thus received the award as the best candidate among all aspiring IT specialists systems integration.
After a break of one year, Sector Nord AG again took part in the Chamber of Commerce (IHK) training run. This year, 5 participants tackled the 12 kilometre course around Lake Bad Zwischenahn.
This year, three trainees from Sector Nord AG took their final IHK examinations. Morten Urban (IT specialist application development), Matthias Bouws (IT specialist systems integration) and Martin Haubold (IT system coordinator) are among the best in their region and passed their exams with flying colours.
CeBIT 2016 provided further significant impetus for us as a key industry event. We would like to thank all visitors to our stand for their positive feedback and numerous new ideas at what was a positive trade fair appearance throughout. We now look forward to an intensive exchange with new contacts that we got to know, and will continue to expand on these relationships in the coming weeks and months.
Many thanks for your participation in the SNAG-View Workshop 2015 at "east" (Hamburg).
We look forward to sharing the next successful workshop 2016 with you.
Many thanks for your visit; we thank you for attending and your great interest in our solutions.
Sector Nord AG is presenting a keynote at the i-doit User Conference as an i-doit Platinum Partner; we look forward to your visit and a pleasant exchange.
Dedicated service pays off. The Sector Nord AG the first NeDi partner to have achieved Platinum status with SNAG-View.
CeBIT 2015 - Between 15 and 20 March, we presented our latest developments with a focus on SNAG-View, OTRS and i.doit .
Red Hat, the world's leading provider of open source solutions, has appointed Sector Nord AG as its new ISV Advanced Partner. Sector Nord AG offers cross-industry approaches for customised open source-based enterprise solutions. The main product at Sector Nord is SNAG-View, a monitoring tool which includes holistic and cost-effective, heterogeneous infrastructures and thus enables the intelligent combination of various open source projects.
Dear Madam, Dear Sir,
We would like to express our thanks all visitors of the SNAG-View workshop 2014 at the Hotel Hafen Hamburg!
In this year too, large numbers of visitors took the opportunity to learn more about our current service portfolio and our new developments. The workshop once again provided the perfect forum to network directly with us and our customers.
This year too, a trainee from Sector Nord AG took his final IHK examinations. Despite reducing the apprenticeship period to only two years application developer Gabriel Jülke (first from left) followed the high standards of SECTOR NORD AG and concluded his training with the top grade of "Very Good".
This year too, four brave runners set off to tackle the 12-km course around Lake Bad Zwischenahn. The competitors this year were, Udo Stachowiak, Matthias Bouws, Martin Haubold and Andre Randel.
Sector Nord AG's specialist expertise and services in the planning, design, implementation and support of i-doit solutions and offers a variety of services in the above fields has thus been acknowledged.
With reference to the recently disclosed OpenSSL vulnerability, we have published an RPM package by the name of "sv-openssl-1.0.1g-9.x86_64.rpm" for SNAG-View release 3.x. The package can be downloaded from our update server. If you have not set up, or do not use, the update server, please contact us at short notice ( support@snag-view.de / +49 441 390 1010 42)
CeBIT 2014 - Between 10 and 14 March, we presented our latest developments with a focus on SNAG-View, and OTRS.
The report on an Athenian (marathon) runner who allegedly announced victory dying in Athens, is probably no more than a legend. But the solid performance by the SECTOR NORD Team at this year's Oldenburg Marathon on 27 October is definitely not a legend. Stefan Schäfer, Udo Stachowiak, Dibesh Shresta and Matthias Bouws covered the 42 kilometres in a respectable - slightly rounded - time of four hours.
Dear Madam, Dear Sir,
We sincerely thank all the visitors to this year's SNAG-View workshop at Hamburg Harbour Club!
The strategic partnership between SECTOR NORD AG and synetics GmbH has been sealed.
synetics GmbH is a specialist for planning, implementing and maintaining adaptive infrastructure solutions.
Sector Nord AG once again proved that not all computer scientists correspond to the "no sports" cliché by participating in this year's IHK training run on September 6, 2013. And we even managed to get a podium place.
Board member Stefan Schäfer, employees Udo Stachowiak and Christian Wreden and three trainees Matthias Bouws, Martin Haubold and Gabriel Jülke tackled the twelve-kilometre course around Lake Bad Zwischenahn.
Stefan Schäfer (member of the management board Sector Nord AG) congratulates Daniel Krawinkel on successfully completing advanced training in "IT Project Management" and thanks Daniel Krawinkel for demonstrating this huge commitment by taking part in vocational training parallel to his work.
Mr. Krawinkel will be able to put his newly acquired skills to good use in complex projects.
Lower Saxony's new Minister of the Economy, Labour and Transport, Olaf Lies (centre), visited our CeBIT booth together with Dr. Jochen Köckler (Board of Deutsche Messe AG, left) to get to know our service portfolio at first hand.
Sector Nord AG has offered its customers open source expertise since 2001. Throughout Europe companies of all sizes rely on our comprehensive solution portfolio. Our focus is system management solutions, above all, our market-leading proprietary development SNAG-View. Other key competencies include ticket management with ((OTRS)) Community Edition, network management with NeDi and asset management (CMDB) with i-doit.
more information
More than 100 customers from all areas of business and public administration trust our software solutions and services.
The combination of all of these solutions is the ITSM connector; this ensures that all data are available on all systems, while offering maximum control over monitoring, your IT infrastructure and your help desk.
Choose us to implement your ITSM project.
address:
Edewechter Landstraße 123
26131 Oldenburg, Germany
monday-friday: 9am - 5pm CET
phone: +49 441 390 10 10 40
e-mail: info@sectornord.de
