Interface
i-doit pro Znuny Add-on
The ((OTRS)) Community Edition / Znuny LTS - i-doit interface allows i-doit objects to be linked to ((OTRS)) Community Edition / Znuny LTS tickets. All object types are assigned a new category "((OTRS)) Community Edition / Znuny LTS". In this category, all ((OTRS)) Community Edition / Znuny LTS tickets for the corresponding object are displayed.
It is also possible to create a new ticket for this object. A link to this object is created automatically. On the ((OTRS)) Community Edition / Znuny LTS page, all linked / affected objects for the open ticket are displayed. When creating a ticket in ((OTRS)) Community Edition / Znuny LTS, you can select whether and with which i-doit objects the new ticket should be linked. To do this, after entering the customer, all objects assigned to them are listed. All other objects can also be linked to tickets.
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Prices
Subscriptions*
small
€ 25 monatl.
1.000 Objekte
medium
€ 51 monatl.
5.000 Objekte
large
€ 96 monatl.
10.000 Objekte
Flex
€ auf Anfrage
mehr als 10.000
Znuny / ((OTRS)) CE und i-doit Support*
Add-on Support
€ 59 monatl.
Basic
- Support for interfaces
- 5 requests per year
- via e-mail
- Configuration support up to 30 min. per request
- MSI package for the agent on request
- Response time NBD
- Availability Monday to Friday from 9:00 AM to 5:00 PM
- Participation in the ITSM-SUMMIT for an additional charge
Add-on Support
€ 119 monatl.
Advanced
- Support for interfaces
- 10 requests per year
- via e-mail / by telephone
- Configuration support up to 60 min. per request
- MSI package for the agent on request
- Response time 4 h
- Availability Monday to Friday from 9:00 AM to 5:00 PM
- Free participation in the ITSM-SUMMIT (1 person)
All listed prices are monthly net prices. Billing is carried out annually in advance.
*To ensure our quality and support standards, resellers are required to activate at least the Basic Support in addition to the subscription.
Znuny-Idoit-Connector
Changelog
- Adjustments to the display of the LinkObject list
- Adjustment to LinkObject backend for assigned customers
- Adjustment due to naming error in method
- First version of client function integrated
- Optionally enable SSL verification
- Widget in the customer user information center
- Adjustments due to certain system configurations
- Missing SysConfig entry for SelectParentObjectType added
- When selecting, automatically add parent objects of a specific object type