Interface
Znuny / ((OTRS)) CE and i-doit
The ((OTRS)) Community Edition - i-doit interface supports linking of i-doit objects with ((OTRS)) Community Edition tickets. A new "((OTRS)) Community Edition" category is assigned to all object types. This category shows all ((OTRS)) Community Edition tickets for the corresponding object. There is also the possibility to create a new ticket for this object. A link to this object is automatically created.
On the ((OTRS)) Community Edition side, all associated/affected objects for the open ticket are displayed. When creating a ticket in ((OTRS)) Community Edition ticket, you can select whether and with which i-doit objects the new ticket will be linked. To do so, all objects associated with a customer are listed after entering the customer. All other objects can also be associated with tickets.
Webinar ((OTRS)) Community Edition <> i-doit
Videos
Screenshots
Prices
Subscriptions*
small
€ 25 monatl.
1.000 Objekte
medium
€ 51 monatl.
5.000 Objekte
large
€ 96 monatl.
10.000 Objekte
Flex
€ auf Anfrage
mehr als 10.000
Znuny / ((OTRS)) CE und i-doit Support*
Add-on Support
€ 59 monatl.
Basic
- Support for interfaces
- 5 requests per year
- via e-mail
- Configuration support up to 30 min. per request
- MSI package for the agent on request
- Response time NBD
- Availability Monday to Friday from 9:00 AM to 5:00 PM
- Participation in the ITSM-SUMMIT for an additional charge
Add-on Support
€ 119 monatl.
Advanced
- Support for interfaces
- 10 requests per year
- via e-mail / by telephone
- Configuration support up to 60 min. per request
- MSI package for the agent on request
- Response time 4 h
- Availability Monday to Friday from 9:00 AM to 5:00 PM
- Free participation in the ITSM-SUMMIT (1 person)
All listed prices are monthly net prices. Billing is carried out annually in advance.
*To ensure our quality and support standards, resellers are required to activate at least the Basic Support in addition to the subscription.
Znuny-Idoit-Connector
Changelog
- Adjustments due to certain system configurations
- Missing SysConfig entry for SelectParentObjectType added
- When selecting, automatically add parent objects of a specific object type