Everything about the Sector Nord AG

Sector Nord AG News & Events


Workshops, Summits and conventions

Events

ITSM-RoundTable - SNAG-View goes Telegraf

ServiceSpace 2024

ITSM-SUMMIT 2024

 

 

 

Current tips & news

News


Icingaweb2 Vision 2.0.0

Key features

  • Vision 2.0.0 has been prepared to accommodate the new default IcingaDB data structure, fully taking advantage of it.
  • Role-based permissions can now be defined, with a specific 'vision/edit' permission that grants designated users the ability to create, update, and delete diagrams. Additionally, the 'restrictions' setting enables fine-grained access control for diagrams based on name prefixes (Please note that prefix restrictions are only compatible with the new IcingaDB data structure)
  • Have you ever wished to eliminate the 'icingaweb2' URL segment while retaining access to Vision? Now, you can.

You can read more here

Sector Nord AG top-selling i-doit Premium Partner in H1 2020!

Even in the very turbulent past half-year, Sector Nord AG managed to clearly lead the benchmarking list of synetics as one of the most important premium partners.

Both in terms of total revenue and new customer acquisition, Sector Nord AG has always taken the lead among the premium partners.

We are pleased about this positive development and look forward to further cooperation with synetics.

iX Output (03/2019)

The current iX issue (03/2019) contains an exciting article in which our team leader development, Gabriel Jülke, describes how the skilful combination of open source projects (i-doit, OTRS and SNAG-View or Icinga2) can become a flexible and highly professional enterprise solution for your IT service management. Central components of this holistic approach are the market-leading ITSM connectors from SECTOR NORD AG.

Best practice

Tip of the Month

ITSM Tip of the month

Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Anpassen der

Example:

Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.

 

Read more …

[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

Read more …

archive

Tips of the month overview.