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Sector Nord AG News & Events

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Events

doITbetter Conference 2024

2024-03-14

Current tips & news

News

Key features

Vision 2.0.0 has been prepared to accommodate the new default IcingaDB data structure, fully taking advantage of it.
Role-based permissions can now be defined, with a specific 'vision/edit' permission that grants designated users the ability to create, update, and delete diagrams. Additionally, the 'restrictions' setting enables fine-grained access control for diagrams based on name prefixes (Please note that prefix restrictions are only compatible with the new IcingaDB data structure)
Have you ever wished to eliminate the 'icingaweb2' URL segment while retaining access to Vision? Now, you can.

You can read more here

Znuny 7.0.2

On April 13th, 2023 the new Znuny Release 7.0.2 was released.

Read more … i-doit pro OCS Add-on 1.2.0

2023-03-28 15:28

i-doit pro OCS Add-on 1.2.0

On March 28th, 2023 the i-doit pro OCS Add-on Release 1.2.0 was released.

Read all the details about the new release here..

SNAG-View 3.13.0

Our new SNAG-View feature release 3.13.0 has been available to you since March 28th, 2023.

To the SNAG-View 3.13.0 changelog

Znuny 6.5.1

On March 13th, 2023 the new Znuny Release 6.5.1 was released.

i-doit 22 Changelog

The compatibility tests between our interfaces/extensions and i-doit 22 have now been completed and we are releasing them for use with i-doit 22.

Here is the changelog of i-doit 22:

>>> To the changelog

2020-07-03 15:37

Sector Nord AG top-selling i-doit Premium Partner in H1 2020!

Even in the very turbulent past half-year, Sector Nord AG managed to clearly lead the benchmarking list of synetics as one of the most important premium partners.

Both in terms of total revenue and new customer acquisition, Sector Nord AG has always taken the lead among the premium partners.

We are pleased about this positive development and look forward to further cooperation with synetics.

The current iX issue (03/2019) contains an exciting article in which our team leader development, Gabriel Jülke, describes how the skilful combination of open source projects (i-doit, OTRS and SNAG-View or Icinga2) can become a flexible and highly professional enterprise solution for your IT service management. Central components of this holistic approach are the market-leading ITSM connectors from SECTOR NORD AG.

Best practice

Tip of the Month

ITSM Tip of the month

02 May

Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Example:

Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.

27 Feb

Monitor HPE Nimble Storage

An HPE storage can be monitored via the "nimble.pl" plugin.

Read more … Monitor HPE Nimble Storage

05 Apr

[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

Our previous ITSM-Summits

See all impressions and the best presentations here.