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BMPK 2023

ITSM-SUMMIT-2023

 

 

 

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Sector Nord AG top-selling i-doit Premium Partner in H1 2020!

Even in the very turbulent past half-year, Sector Nord AG managed to clearly lead the benchmarking list of synetics as one of the most important premium partners.

Both in terms of total revenue and new customer acquisition, Sector Nord AG has always taken the lead among the premium partners.

We are pleased about this positive development and look forward to further cooperation with synetics.

iX Output (03/2019)

The current iX issue (03/2019) contains an exciting article in which our team leader development, Gabriel Jülke, describes how the skilful combination of open source projects (i-doit, OTRS and SNAG-View or Icinga2) can become a flexible and highly professional enterprise solution for your IT service management. Central components of this holistic approach are the market-leading ITSM connectors from SECTOR NORD AG.

Vision Beta-Release

With "Vision" we have developed a module for the browser interface IcingaWeb2, with whose help you can easily create extensive graphics for your ICINGA2 monitoring.

Start now free of charge into the beta and test Vision until 31.03.2018.

We would like to thank all participants of the ITSM-SUMMIT 2018!

This year's ITSM-SUMMIT took place at THE FONTENAY Hamburg, and in line with the modern new location we presented our innovative approaches for your IT infrastructure together with our partners. We are especially pleased about the overwhelmingly positive feedback of the many participants, and we look forward to further or new cooperation with you all!

Leon Wolf

Introduce yourself.

My name is Leon, I am 22 years old and come from Oldenburg. After I finished the technical secondary school in Varel, I started my studies in electrical engineering and later in 2-subject Bachelor of Mathematics and Computer Science. In August I start my apprenticeship as IT specialist for application development at Sector Nord AG.

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Tip of the Month

ITSM Tip of the month

[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

[((OTRS)) Community Edition] Ticket search in the address bar of the browser

The full text search in ((OTRS)) Community Edition offers a very good possibility to quickly find the relevant tickets. Modern browsers are delivered with predefined search engines, but can be extended with your own searches. The examples of Google Chrome and Mozilla Firefox show how the ((OTRS)) Community Edition full text search can be integrated into the browser.

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Tips of the month overview.