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Sector Nord AG News & Events


Workshops, Summits and conventions

Events

ITSM-SUMMIT 2024

 

 

 

Current tips & news

News


iX Output (03/2019)

The current iX issue (03/2019) contains an exciting article in which our team leader development, Gabriel Jülke, describes how the skilful combination of open source projects (i-doit, OTRS and SNAG-View or Icinga2) can become a flexible and highly professional enterprise solution for your IT service management. Central components of this holistic approach are the market-leading ITSM connectors from SECTOR NORD AG.

Vision Beta-Release

With "Vision" we have developed a module for the browser interface IcingaWeb2, with whose help you can easily create extensive graphics for your ICINGA2 monitoring.

Start now free of charge into the beta and test Vision until 31.03.2018.

We would like to thank all participants of the ITSM-SUMMIT 2018!

This year's ITSM-SUMMIT took place at THE FONTENAY Hamburg, and in line with the modern new location we presented our innovative approaches for your IT infrastructure together with our partners. We are especially pleased about the overwhelmingly positive feedback of the many participants, and we look forward to further or new cooperation with you all!

Leon Wolf

Introduce yourself.

My name is Leon, I am 22 years old and come from Oldenburg. After I finished the technical secondary school in Varel, I started my studies in electrical engineering and later in 2-subject Bachelor of Mathematics and Computer Science. In August I start my apprenticeship as IT specialist for application development at Sector Nord AG.

CEBIT 2018

Thank you very much for your visit!


We would like to thank all visitors of our booth who came to us despite the changed CEBIT concept and were very interested in our solutions.
We would also like to thank the Niedersächsische Gemeinschaftsstand for the good cooperation.


We are looking forward to the intensive cooperation with our long-standing customers and the new contacts we have made.

Your Sector North Team

Best practice

Tip of the Month

ITSM Tip of the month

Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Anpassen der

Example:

Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.

 

Read more …

[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

Read more …

archive

Tips of the month overview.