[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

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[((OTRS)) Community Edition] Ticket search in the address bar of the browser

The full text search in ((OTRS)) Community Edition offers a very good possibility to quickly find the relevant tickets. Modern browsers are delivered with predefined search engines, but can be extended with your own searches. The examples of Google Chrome and Mozilla Firefox show how the ((OTRS)) Community Edition full text search can be integrated into the browser.

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[SNAG-View] Tip of the Month – Nagstamon

Nagstamon is a status monitor for the desktop and with version 2.1-20170811 it also supports SNAG-View 3.6.3 and higher now!

The current preview-version with SNAG-View support can be downloaded from here: https://nagstamon.ifw-dresden.de/download/ ("Unstable")

Read more … [SNAG-View] Tip of the Month – Nagstamon