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ITSM-SUMMIT 2024

 

 

 

Current tips & news

News


Trainee run 2014

This year too, four brave runners set off to tackle the 12-km course around Lake Bad Zwischenahn. The competitors this year were, Udo Stachowiak, Matthias Bouws, Martin Haubold and Andre Randel.

Successful SECTOR NORD Team at Oldenburg Marathon 2013

The report on an Athenian (marathon) runner who allegedly announced victory dying in Athens, is probably no more than a legend. But the solid performance by the SECTOR NORD Team at this year's Oldenburg Marathon on 27 October is definitely not a legend. Stefan Schäfer, Udo Stachowiak, Dibesh Shresta and Matthias Bouws covered the 42 kilometres in a respectable - slightly rounded - time of four hours.

(Un)sporting computer scientists

Sector Nord AG once again proved that not all computer scientists correspond to the "no sports" cliché by participating in this year's IHK training run on September 6, 2013. And we even managed to get a podium place.

Board member Stefan Schäfer, employees Udo Stachowiak and Christian Wreden and three trainees Matthias Bouws, Martin Haubold and Gabriel Jülke tackled the twelve-kilometre course around Lake Bad Zwischenahn.

Best practice

Tip of the Month

ITSM Tip of the month

Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Anpassen der

Example:

Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.

 

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[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

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archive

Tips of the month overview.