Best practice

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Own $USERX$ macros for SNAG-View 3

In SNAG-View lassen sich sehr einfach weitere Platzhalter für den Pfad zu Plugins ($USERXXX$) integrieren. Dafür sind folgende Schritte notwendig:

In der "resource_cfg.xml" muss ein neuer <item> Eintrag erstellt werden.

Hinweis: Es ist darauf zu achten, bestehende <item>-Einträge nicht zu ändern oder zu löschen.

Anpassen der


Beispiel $User3$

Aktuell liefern wir zwei vordefinierte Makros aus: "$USER1$ und $USER2$". Nach der Änderung steht das Makro $USER3$ für den Pfad /var/lib/nagios/libexec-customer2 zur Verfügung

Im Anschluss wird das Script "/usr/bin/" ausgeführt, damit wird die Konfiguration gespeichert und in der ressource.cfg gespeichert.

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Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Anpassen der


Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/" is then executed, so that the configuration is saved and saved in the resource.cfg.



[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".