Artificial intelligence for your helpdesk
The new Znuny AI add-on
More efficient processes. Faster processing. Higher quality of service
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With the AI add-on for Znuny, your ticket system becomes an intelligent assistant. Use AI-supported automation,
powerful chatbots and intelligent workflows - directly integrated into Znuny.
What is the Znuny AI add-on?
The AI add-on for the open source ticketing system Znuny offers the following key functions:
- AI-supported chatbots for agents and customers
- Automated processing and analysis of tickets with LLM technology
- Vector-based finding of similar tickets
- Utilization of own knowledge sources via the RAG approach (Retrieval-Augmented Generation)
- Seamless integration with Znuny and the AnythingLLM middleware
For service employees: AI support in day-to-day work
- Contextual suggestions
The integrated AI widget automatically shows similar tickets directly in the agent interface. - Knowledge base & LLM integration
Get AI-generated answer suggestions - based on previously solved tickets and trained knowledge sources, e.g. FAQ add-on or Confluence - Efficient handover
Answers can be transferred directly to the Znuny reply screen and sent to the customer
Even more benefits
- Intelligent customer widget
Customers can ask questions directly in the portal and receive immediate answers - without having to open a ticket - Flexible integration
The widget can be activated on specific pages of the customer portal - Accelerated processing and relief for the support team
- Increased customer satisfaction thanks to faster and more precise responses
Possible applications & technical details
Multiple application possibilities
The configurable AI agents can perform the following tasks, among others:
- Routing of tickets (e.g. assignment to queues)
- Prioritization and status assignment
- Recognition of concerns, language and mood
- Creation of summaries, recommendations or answers
- Automatic closing for thank you messages
Two automation strategies
- Adoption of fields from similar tickets
- Rule-based control through an LLM model
Znuny-KI uses AnythingLLM as middleware and thus offers:
- Access to numerous LLM models (local or cloud-based)
- Compatibility with various vector databases
- Easy indexing of your own documents (e.g. tickets, PDFs, websites)
- Possibility to use the LLM chat for context verification
- Open source & Docker-compatible
- Flexible integration of your own knowledge sources
- Support for numerous language models such as GPT-4, LLaMA, Mistral, Mixtral, Teuken and many more.
- Scalable and high-performance - even for larger installations
Compatible large language models:
- Any open-source llama.cpp compatible model
- OpenAI
- OpenAI (Generic)
- Azure OpenAI
- Anthropic
- Google Gemini Pro
- Hugging Face (chat models)
- Ollama (chat models)
- LM Studio (all models)
- LocalAi (all models)
- Together AI (chat models)
- Perplexity (chat models)
- OpenRouter (chat models)
- Mistral
- Groq
- Cohere
- KoboldCPP
- LiteLLM
- Text Generation Web UI
- Installation of the Znuny AI add-on and the AnythingLLM middleware
- Setting up the connection between Znuny and AnythingLLM
- Indexing the relevant data sources (e.g. tickets, PDFs)
- Configuration and testing of the AI agents
Prices
249,00€
Subscription (monthly prices - billed annually)
Request for quotation
149,00€
Maintenance price (monthly prices - billed annually)
Request for quotation
100% Znuny
100% the right decision
Adresse:
Edewechter Landstraße 123
26131 Oldenburg
Telefon: +49 441 390 10 10 40
E-Mail: vertrieb@sectornord.de