This bundle combines the most important extensions for time tracking in Znuny 7, making it easier to use and providing a better overview of tracked times. It bundles the functions of the following packages:

• AccountedTimeExtended
• AccountedTimeWidget
• AccountedTimeChildren
• AgentTicketAccountedTimeBelated
• AccountedTimeBooking

Functional description

Additional editing of times ("AccountedTimeExtended")

With the help of this function, it is possible to subsequently edit your own booked times. In the system configuration, you can specify up to how many days in the past these times may be changed. Three toolbar icons are also provided, which display the booked times for the current day, the current week and the current month.

For a better overview and a faster identification of tickets we have developed the module Colorize for the Znuny / ((OTRS)) Community Edition.

With the Colorize AddOn the ticket list views can be colored in many different ways. The tickets can be colored in the list views with the module either according to status or according to the membership of a queue. It is possible to change the background color or the font color in the list views. In order to avoid overlaps, the AddOn has a prioritization system which can be used to determine which coloring has priority.

As an application example, the department tickets can be colored differently to make it easier for employees from different departments to identify their tickets. In another case, for example, tickets that are in escalation status can be colored red to highlight the urgency of the ticket.

The AddOn has a simple and intuitive configuration mask in the admin area of the web front end, which allows the configuration and prioritization of the coloring. The colors can be set by selecting them in a color palette or by entering an HTML color code/hex code.

With the AddOn "TicketQueue TreeView" for the Znuny / ((OTRS)) Community Edition, a tree view is added that allows you to replace the default view within the "View by Queues". Within this tree view, all main and sub queues are displayed and the number of tickets is shown right next to them. As soon as a queue is opened, the subqueues are displayed directly, so there is no need to reload the page.

Additionally, there is the possibility to collapse the tree view to save space. Queues can be directly expanded or collapsed with a single click. According to their own preferences, each agent can also deactivate the tree view in their personal settings to return to the standard view.

You can hide empty queues directly for a better overview on larger systems.

To create extended templates, we recommend the AddOn "Template Extended" for Znuny / ((OTRS)) Community Edition. In contrast to the standard, a number of fields can be preset in these advanced templates: from owner to attachments via dynamic fields. You can choose from different template types: Some can be used for e-mail traffic, while others are used directly for ticket creation.

One use case, for example, is the quick creation of delivery tickets. The configuration includes owner, ticket text, customer number and attachments. On creation, a queue and the template are selected as usual; then all fields are prefilled according to the selection.

In addition, by selecting a workflow, you have the option of "going into" certain steps of a process. So if a template with a certain activity ID is noted, the ticket "jumps" directly into the selected activity or process. This gives you the opportunity to integrate the extended templates into the process management as well.