Best Practices - InHouse & Remote
Training - Fit for ITSM
Practical, up-to-date and to the point!
IT service excellence starts with the right training
Best practices - training for Znuny, i-doit, SNAG-View, NeDi, OCS-Inventory,
JasperReport, Nextcloud, SMSEagle, brevis.one...
We offer specialized training to help you and your team unlock the full potential of your IT service management tools.
Whether beginner, advanced or administrator - our training courses are practice-oriented, modular and tailored to your requirements.
Our practice-oriented training courses help you to exploit the full potential of your IT systems.
We make your teams fit!
Znuny training (incl. OTRS CE). OTRS CE) - Your introduction to professional ticket and service management
Learn how to use Znuny effectively for incident, problem and change management.
Our training courses cover everything from the user interface and automation to individual customizations.
Content:
- Basics & Best practices
- Administration & Configuration
- Automation with GenericAgent & ACLs
- Extensions and integration
i-doit training - IT documentation under control
With i-doit, you can structure your IT infrastructure clearly and comprehensibly.
We show you how to use CMDB, ITIL-compliant documentation and interfaces efficiently.
Contents:
- Basic operation & object structure
- CMDB concepts & best practices
- Interfaces (e.g. to monitoring & ticket systems)
- Rights management and add-on usage
SNAG-View training - real-time monitoring, reliable and flexible
SNAG-View is your monitoring platform for complex IT environments.
Our training courses provide in-depth know-how for installation, configuration and operation,
including alerting and visualization.
Content:
- Introduction to SNAG-View and the SNAG-View architecture
- Configuration of devices & sensors
- Alerting, escalations & notifications
- Visualization & dashboards
- Flexible & individual - just like your company
We also offer training for
- NeDi
- OCS-Inventory
- Nextcloud
- SMSEagle
- brevis.one
....
Our training courses can be booked as online seminars, on-site training or tailored in-house coaching.
We adapt the content and depth to your individual requirements. Make your team fit for the challenges of
IT service management.
>>> Make a non-binding inquiry here and now and build up targeted IT expertise! <<<
Address:
Edewechter Landstraße 123
26131 Oldenburg
Germany
Phone: +49 441 390 10 10 40
eMail: vertrieb@sectornord.de