Migration from OTRS CE versions 2, 3, 4, 5, 6, 7, or 8 to Znuny – Seamless transition to Znuny with expert support!
Make the switch now
Switch from OTRS CE 2, 3, 4, 5, 6, 7, or 8 to Znuny! Now is the perfect time to upgrade to Znuny LTS. We will support you professionally, transparently, and with a proven migration concept.
Why Znuny and why with us?
Open Source & Transparency – No licensing costs, open development • Long-term Security – LTS versions with premium support • Community & Partner Network – Continuous development • 25 years of expertise with numerous successful migrations from OTRS CE, 2, 3, 4, 5, 6, 7, or 8 – including relevant references • Technically skilled teams with many years of know-how in Znuny, databases, Linux & more • Structured processes, clear communication, minimal downtime
1. System Analysis & Consulting
• Documentation of the current system architecture and configuration • Analysis of installed OTRS add-ons, customization, and integration • Recommendations for the optimal target environment with Znuny
2. Migration Planning & Test Migration
• Development of an individual migration plan • Execution of a test migration in a staging environment • Error analysis and optimization
3. Production Migration
• Secure transfer of all relevant data (tickets, users, histories) • Transfer and, if necessary, re-implementation of add-ons • Minimal downtime through precise scheduling
4. Add-on Migration & Expansion
• Transfer of compatible modules and templates • Recommendations for proven Znuny add-ons, e.g., Timeline, Template Extended, FAQ, and many more
5. Interfaces & ITSM Integration
• Connection to third-party systems (e.g., i-doit, SNAG-View, Active Directory) • Setup of REST/SOAP interfaces and automated workflows
6. Training & Support
• User training for agents and admins • Documentation of migration and configuration • Optional: Support contract with SLA and regular updates
