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ServiceSpace 2024

ITSM-SUMMIT 2024

 

 

 

Current tips & news

News


Advanced training for IT project managers completed

Stefan Schäfer (member of the management board Sector Nord AG) congratulates Daniel Krawinkel on successfully completing advanced training in "IT Project Management" and thanks Daniel Krawinkel for demonstrating this huge commitment by taking part in vocational training parallel to his work.
Mr. Krawinkel will be able to put his newly acquired skills to good use in complex projects.

Best practice

Tip of the Month

ITSM Tip of the month

Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Anpassen der

Example:

Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.

 

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[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".

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Tips of the month overview.