With the Znuny AI Add-on 7.5.0, intelligent support in the service desk reaches the next level. Building on proven features such as AI-powered chatbots, intelligent document search, automated ticket processing, and seamless integration with your knowledge base, the new release expands the possibilities for efficient and privacy-compliant service processes.

More automation, less routine work: AI supports your agents in analyzing, prioritizing, categorizing, and processing incoming tickets. At the same time, it provides well-founded response suggestions based on your own knowledge sources and ensures faster problem resolution.  Your knowledge instantly available: Thanks to modern RAG technology, the Znuny AI add-on accesses tickets, FAQs, documentation, websites, and other company data, delivering relevant information within seconds. This transforms scattered knowledge into a key competitive advantage.

Data protection without compromise: As usual, the solution can be operated entirely within your own infrastructure or private cloud. This allows you to benefit from state-of-the-art AI technology while maintaining full control over your data.

What’s New in Version 7.5.0

• Audio transcription added
• Improved AI-powered image analysis for the knowledge base
• Added ticket cluster graphs to visualize common ticket topics
• Prevention of AI agent loops
• Improved repeated streaming of n8n agents
• Improved support for tables in chat responses

With Release 7.5.0, AI features are being further developed to once again increase service quality and the level of automation. The focus is on even smarter assistance features, improved use of your knowledge base, and new capabilities for analyzing recurring inquiries and service processes.

Click here to visit the Znuny AI website!