With the new Znuny ToDoList Widget add-on, you can integrate task management directly into your ticket handling.

Create to-dos directly within the ticket, assign them to responsible parties, set priorities and due dates, and keep track of open tasks at all times. Agents can check off, edit, or add to tasks directly without having to leave the ticket.

Highlights at a glance:

• Create, edit, and manage to-dos directly within the ticket
• Define responsibilities, priorities, and due dates
• Clearly track open and completed tasks
• Standardize recurring processes using to-do templates
• Personal, cross-ticket overview of all assigned to-dos
• Compact display in the sidebar and a counter in the toolbar for maximum transparency

This add-on is ideal for standardized service processes such as onboarding, incident management, change processes, or handling complex service requests. Predefined templates ensure that no important steps are overlooked and that tasks remain traceable at all times.

This add-on is an excellent extension of our Znuny Kanban Board add-ons!

More clarity. More accountability. Fewer forgotten tasks.