n8n - www.n8n.io -  is a powerful, open source workflow automation platform that allows you to orchestrate processes between your systems, automate data flows and drastically reduce manual activities. Especially in combination with i-doit, Znuny and SNAG-View, n8n unfolds its full potential as a central automation hub in your IT infrastructure.

Our services around n8n

Consulting & requirements analysis

• Joint definition of use cases with a focus on ITSM, monitoring and CMDB
• Identification of automation potential between i-doit, Znuny and SNAG-View
• Architecture consulting for optimal integration into your existing system landscape

Implementation & development

• Development of customized workflows with n8n for:
  - automatic ticket creation in Znuny
  - synchronization of CI data between i-doit and other systems
  - intelligent escalation mechanisms between monitoring, service desk and CMDB
• Creation of user-defined nodes for special cases and APIs of your IT tools

Integration of existing systems

• Integration of:
  - i-doit (CMDB) for using configuration data in workflows
  - Znuny (Service Desk) for automating support processes
  - SNAG-View (Monitoring) for reacting to events and status changes
• Use of webhooks, REST APIs and triggers for bidirectional communication

Monitoring & error analysis

• Setting up transparent logging and monitoring mechanisms for n8n workflows
• Integration of error notifications directly in Znuny or via e-mail

Test & quality assurance

• Validation of workflow functionality in test environments
• Load and stability tests with high data volumes
• .

Training & support

• Training for administrators and power users
• .
• Documentation of workflows and best practices.
• Support contracts with guaranteed response times.

Use case examples

• CMDB synchronization with i-doit
  - Daily synchronization of newly created or changed device information in third-party systems
  - Automatic closing of tickets after successful CI update
  
  
• Workflow-driven incident management
  - Creation, escalation and closure of incidents based on triggers from various sources
  - Intelligent linking of incidents with affected CIs from i-doit and SNAG-View 4 objects
  
  
• Why work with us?
  - We are your expert with in-depth know-how in all three systems: i-doit, Znuny, SNAG-View
  - Focus on maintainable, documented and scalable solutions
  - Fast response times and direct contact person

Use the possibilities of n8n to make your IT processes smarter, faster and more reliable - with seamless integration of your existing tools.

CONTACT US NOW AND REQUEST A DEMO!