How much time does your support team waste every day due to typical system limitations?

• Important manuals or PDFs are gathering dust on an FTP server or in the wiki because no one has time to manually sift through them.
• Once again, the classic full-text search fails to find what you’re actually looking for.
• And when a colleague takes over a ticket with over 100 articles from the last two years, half the morning is spent just catching up.

With the new Znuny AI Add-on (Version 7.4.0) we’re putting an end to this tedious daily support routine. We’ve integrated the AI with your system via a smart n8n connection in a way that eliminates exactly these time-wasters.

Here are three real-world examples of how the Znuny AI Add-on transforms your agents’ daily work:

1. Long-forgotten knowledge comes to life (thanks to n8n and RAG)
Using an advanced RAG (Retrieval-Augmented Generation) system and n8n middleware, the add-on connects all your knowledge sources. Whether the solution is in an old ticket, a wiki, or a forgotten PDF on the FTP server, the AI finds it and displays the correct answer to the agent, complete with a direct link to the source.

2. Semantic Search: Find Results in Less Than a Second
Forget rigid keywords. The new AI-based search understands the context of a query. In less than a second, the system searches over 10,000 tickets for issues with similar content and immediately delivers the right solutions—even if the customer used completely different terms than they did back then.

3. The “monster ticket” loses its terror
When an agent takes over a massive ticket that has grown over time, the AI reviews the entire history in a matter of seconds. It generates a concise summary and specific recommendations for action directly within the ticket view. The agent is immediately able to respond without having to spend hours poring over old articles.

An overview of other smart ways to lighten the load:

• No more manual sorting: The AI identifies the customer’s issue. Tickets are automatically categorized, prioritized, and routed to the correct queue without error.
• Writing assistance in the editor: Based on brief notes from the agent (“Replacement device is shipping today; tracking link to follow”), the AI crafts a professional, friendly, and brand-compliant customer email in the RichText editor.
• Self-service in the customer portal: Enable the AI chatbot for your customers so that standard questions are answered immediately and accurately—around the clock, without burdening your agents.

Data protection without compromise

Despite this tremendous performance, you retain full control: The language model can run either entirely on-premises or in a private cloud. You choose the language model (e.g., Gemma, GPT, Mistral, Deepseek, Llama, or another model of your choice).

Learn More and Schedule a Demo!