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Best practice

Tip of the Month

Here you will find our monthly tips to improve your OTRS, i-doit, SNAG-View and NeDi configuration. If you need support in setting up your systems or need special adaptations, then simply contact us at +49 441 390 10 10 40 or send us an e-mail, we will be happy to advise you.

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Monitor HPE Nimble Storage

In the current tip of the month, we describe how you can monitor HPE Nimble Storage using SNAG-View.

You can currently monitor the following parameters:

  • Array
  • Hardware
  • Volumes

Installation:

The plugin nimble.pl must be copied to libexec-customer

Necessary Perl modules:

perl-Types-Serialiser
perl-JSON-XS
perl-common-sense

As an API user, a "read" user must be set up in the HPE storage.

Checkcommand:

$USER2$/nimble.pl --mode $ARG1$ --hostname $HOSTADDRESS$ --port 5392 --api-username {nimbel_user} --api-password '{nimbel_pass}'  --insecure

 

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Own $USERX$ macros for SNAG-View 3

Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:

A new <item> entry must be created in the "resource_cfg.xml".

Note: Be careful not to change or delete existing <item> entries.

Anpassen der

Example:

Beispiel $User3$

We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.

The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.

 

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[((OTRS)) Community Edition] Postmasterfilter

With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.

In the following example configuration, the content of an automatic reply is not processed and discarded as an article.

The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".