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[i-doit ] Your own reports on the dashboard
Figure 1: Report Manager
Every user in i-doit has the ability to configure their own dashboard. To allow this to happen, a number of pre-configured widgets are provided. Among other things, the "Report" widget can be displayed. This example embeds a report that provides information on the objects associated with the user ("Contact assignment" category), and which were last edited by another user. For this configuration, the user needs the "Create report" and "Configure your own dashboard" rights. First of all, a report needs to be created. The Report Manager is found in the menu below "Tools":
Next create a simple report that displays the following attributes of the objects:
Name
Object type
Last change by person
Last change (date)
The approach for creating a report is described very well in the i-doit Knowledge Base, and is not explained in detail at this point.
Figure 2: Configuration of the report in the Query Editor
In the "General" category conditions, the user's full name is entered for the "Last change by" attribute and linked to "is unequal to". After saving, the report can be run.
Now go to the Dashboard, and clicking on pencil icon below the username to open the Dashboard configuration.
Figure 3: Adding a report widget
Select "Report" in the dropdown and press the button to add. You can also use drag and drop to define the position of the report on the Dashboard. The widget appears on the Dashboard after pressing "Apply". The widget still does not have any content. When you hover the mouse pointer over the header of the report widget, you can select the desired report by clicking on the pencil icon. You can also define how many objects appear on one page of the widget's output. The results of this report appear on the Dashboard after pressing "Apply".
Figure 4: Report on the dashboard
In the view window, you can click to sort objects by a respective column. By default, sorting is by the object name.
Additional placeholders for the path to plugins ($USERXXX$) can be integrated very easily in SNAG-View. The following steps are necessary for this:
A new <item> entry must be created in the "resource_cfg.xml".
Note: Be careful not to change or delete existing <item> entries.
Example:
We currently ship two predefined macros: "$USER1$ and $USER2$". After the change, the macro $USER3$ is available for the path /var/lib/nagios/libexec-customer2.
The script "/usr/bin/createNagiosCfg.sh" is then executed, so that the configuration is saved and saved in the resource.cfg.
With the help of the postmaster filters incoming e-mails can be processed specifically in ((OTRS)) Community Edition. One use case is ignoring automatic replies or absence notes.
In the following example configuration, the content of an automatic reply is not processed and discarded as an article.
The configuration of the postmaster filters can be found in the e-mail settings in the admin area. A new filter can be created via "Add filter".
