The free "Device Exchange" add-on module offers a fast and convenient approach to replacing devices. Imagine the following scenario: A switch which is in use and well-documented fails; it needs to be replaced by another switch. The second switch also exists in the CMDB and is documented as completely as possible (model, accounting, location, status).
Tip of the month
You can find useful tips to all our tools here on this website.
Nagstamon is a status monitor for the desktop and with version 2.1-20170811 it also supports SNAG-View 3.6.3 and higher now!
The current preview-version with SNAG-View support can be downloaded from here: https://nagstamon.ifw-dresden.de/download/ ("Unstable")
Thanks to the bi-directional integration developed by us, it is possible to receive updates on the live status of the service from SNAG-View in OTRS and i-doit. In addition, an OTRS ticket can be created and edited in all three systems. Also, all IT inventory objects can be represented, adopted for monitoring and associated with tickets in SNAG-View and OTRS.ITSM-Connector
Everything about the Sector Nord AG
Who we are
Sector Nord AG has offered its customers open source expertise since 2001. Throughout Europe companies of all sizes rely on our comprehensive solution portfolio. Our focus is system management solutions, above all, our market-leading proprietary development SNAG-View. Other key competencies include ticket management with OTRS, network management with NeDi and asset management (CMDB) with i-doit.more informations
Über 100 Kunden aus allen Bereichen der Wirtschaft und der öffentlichen Verwaltung vertrauen unseren Softwarelösungen und Dienstleistungen.
Enterprisesystems for the IT infrastructure
The combination of all of these solutions is the ITSM connector; this ensures that all data are available on all systems, while offering maximum control over monitoring, your IT infrastructure and your help desk.
5 good reasons
Choose us to implement your ITSM project.
How to get there
Edewechter Landstraße 123
26131 Oldenburg, Germany
monday-friday: 9am - 7pm CET
phone: +49 441 390 10 10 40
fax: +49 441 390 10 10 11