As of SNAG-View version 3.6 and the associated NeDi version 1.6, users have the an extended import option for NeDi devices and nodes.
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[((OTRS)) Community Edition] System Maintenance
If configuration changes are made in ((OTRS)) Community Edition, the system may not behave "normally" for a short time. To inform other ((OTRS)) Community Edition agents that a change is being imported into the system, a system maintenance can be entered. To do this, select System Maintenance in the admin area and plan a new system maintenance:
Besides the comment, the start and end point times, two further text fields are configured. On the one hand the "Login message", whose content is displayed in the ((OTRS)) Community Edition login mask, if the corresponding checkbox is activated. This way the agents are already informed before logging in:
On the other hand, the "hint text", the content of which appears in the agent interface. Users are constantly informed that the system is currently being worked on:
Customers cannot log into the customer portal during a maintenance interval. The logon message also appears there.
Process management is a good way of reflecting and executing recurring activities in a structured manner. Process management can be used for smaller operations, such as for creating a new user, or for larger and more extensive work, such as system modifications or changes. It is thus a very flexible tool that helps users handle all kinds of tasks. Dynamic fields let you attach additional metadata to a ticket.
Templates are pre-defined objects which can be used in conjunction with the Object Browser. They speed up the process of creating dMAPS by saving a huge amount of the time normally spent composing the various views. For example, it is possible to use the Object Browser to add a host with the view forms label and status simultaneously as a grou.
In a standard configuration, many buttons are enabled in the ticket processing form. If you notice, over the course of time, that you do not need some of them, you can disable the buttons in ((OTRS)) Community Edition Sysconfig.
In SNAG-View version 3.6, it is possible to create dynamic host and service groups. Using filter definitions the members cyclically found and allocated.
i-doit has a validation option for manual input. For example, you can enforce the completion of specific fields in a category, or require the use of a certain pattern. You can additionally specify that values must be assigned once only within a category. Validation helps users to comply with a minimum level of the documentation requirements.
CMDB Explorer is your first port of call when it comes to taking a bird's eye view; starting from the selected object, all relationships to other objects are displayed. But it can of course happen that not all information listed there is of interested, and you need a more limited view. i-doit offers you the option of masking object types, relationships, etc. which you do not need with profiles and filters and storing a profile to help you do so.