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[i-doit ] Your own reports on the dashboard
Every user in i-doit has the ability to configure their own dashboard. To allow this to happen, a number of pre-configured widgets are provided. Among other things, the "Report" widget can be displayed. This example embeds a report that provides information on the objects associated with the user ("Contact assignment" category), and which were last edited by another user. For this configuration, the user needs the "Create report" and "Configure your own dashboard" rights. First of all, a report needs to be created. The Report Manager is found in the menu below "Tools":
Next create a simple report that displays the following attributes of the objects:
Last change by person
Last change (date)
The approach for creating a report is described very well in the i-doit Knowledge Base, and is not explained in detail at this point.
In the "General" category conditions, the user's full name is entered for the "Last change by" attribute and linked to "is unequal to". After saving, the report can be run.
Now go to the Dashboard, and clicking on pencil icon below the username to open the Dashboard configuration.
Select "Report" in the dropdown and press the button to add. You can also use drag and drop to define the position of the report on the Dashboard. The widget appears on the Dashboard after pressing "Apply". The widget still does not have any content. When you hover the mouse pointer over the header of the report widget, you can select the desired report by clicking on the pencil icon. You can also define how many objects appear on one page of the widget's output. The results of this report appear on the Dashboard after pressing "Apply".
In the view window, you can click to sort objects by a respective column. By default, sorting is by the object name.
The full text search in ((OTRS)) Community Edition offers a very good possibility to quickly find the relevant tickets. Modern browsers are delivered with predefined search engines, but can be extended with your own searches. The examples of Google Chrome and Mozilla Firefox show how the ((OTRS)) Community Edition full text search can be integrated into the browser.
For useful tips or frequently occurring problems it can be helpful to create a FAQ entry in ((OTRS)) Community Edition. In this way all agents can access the knowledge and thus the tickets can be processed faster.
If configuration changes are made in ((OTRS)) Community Edition, the system may not behave "normally" for a short time. To inform other ((OTRS)) Community Edition agents that a change is being imported into the system, a system maintenance can be entered. To do this, select System Maintenance in the admin area and plan a new system maintenance:
Upgrading to the version will cause many invisible changes to the StatusTray.
These changes ensure a faster start-up and better handling of system resources. In addition, we are laying the first stone for further features of the application, e.g. full integration into the taskbar of the operating systems. This creates a seamless integration of the application into everyday life and thus allows the head to be free for the essentials.
The free "Device Exchange" add-on module offers a fast and convenient approach to replacing devices. Imagine the following scenario: A switch which is in use and well-documented fails; it needs to be replaced by another switch. The second switch also exists in the CMDB and is documented as completely as possible (model, accounting, location, status).
Every user in i-doit has the ability to configure their own dashboard. To allow this to happen, a number of pre-configured widgets are provided. Among other things, the "Report" widget can be displayed. This example embeds a report that provides information on the objects associated with the user ("Contact assignment" category), and which were last edited by another user.