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[i-doit] Übersichtlichkeit im CMDB Explorer herstellen
CMDB Explorer is your first port of call when it comes to taking a bird's eye view; starting from the selected object, all relationships to other objects are displayed. But it can of course happen that not all information listed there is of interested, and you need a more limited view. i-doit offers you the option of masking object types, relationships, etc. which you do not need with profiles and filters and storing a profile to help you do so.
However, you only want a view of the locations that exist within the building. To do this, you create a new filter which only displays "location" objects. Then you create a new CMDB Explorer profile (it makes sense to copy and edit the default profile). In the profile, you set the filter you just created as the filter under "Defaults". In addition, you add the fields to be displayed in the "Object Information" tab.
This is a simple example of how you can customise the view in i-doit to suit your needs. In the filter definition, you can add further restrictions for relationship types and weightings, the depth in terms of levels or the CMDB status. Try it out and see for yourself.
The full text search in ((OTRS)) Community Edition offers a very good possibility to quickly find the relevant tickets. Modern browsers are delivered with predefined search engines, but can be extended with your own searches. The examples of Google Chrome and Mozilla Firefox show how the ((OTRS)) Community Edition full text search can be integrated into the browser.
For useful tips or frequently occurring problems it can be helpful to create a FAQ entry in ((OTRS)) Community Edition. In this way all agents can access the knowledge and thus the tickets can be processed faster.
If configuration changes are made in ((OTRS)) Community Edition, the system may not behave "normally" for a short time. To inform other ((OTRS)) Community Edition agents that a change is being imported into the system, a system maintenance can be entered. To do this, select System Maintenance in the admin area and plan a new system maintenance:
Upgrading to the version will cause many invisible changes to the StatusTray.
These changes ensure a faster start-up and better handling of system resources. In addition, we are laying the first stone for further features of the application, e.g. full integration into the taskbar of the operating systems. This creates a seamless integration of the application into everyday life and thus allows the head to be free for the essentials.
The free "Device Exchange" add-on module offers a fast and convenient approach to replacing devices. Imagine the following scenario: A switch which is in use and well-documented fails; it needs to be replaced by another switch. The second switch also exists in the CMDB and is documented as completely as possible (model, accounting, location, status).
Every user in i-doit has the ability to configure their own dashboard. To allow this to happen, a number of pre-configured widgets are provided. Among other things, the "Report" widget can be displayed. This example embeds a report that provides information on the objects associated with the user ("Contact assignment" category), and which were last edited by another user.