Best practice

Tip of the month


[i-doit] device exchange

The free "Device Exchange" add-on module offers a fast and convenient approach to replacing devices. Imagine the following scenario: A switch which is in use and well-documented fails; it needs to be replaced by another switch. The second switch also exists in the CMDB and is documented as completely as possible (model, accounting, location, status).

Figure 1: Initial situation

Before you can start the exchange, the desired object type must be enabled in the device exchange configuration. You can also select the categories which are exchanged by default.

Figure 2: Configuration of a device exchange (Management -> CMDB settings -> Device exchange)

The module can be found below "Tools". If this is not the case, the authorisations for the module may be missing.

Figure 3: Calling the device exchange module

In the "Exchange objects" module, you now select the two switches to be exchanged. The checkboxes set in the configuration can be edited again at this point

Figure 4: Exchanging devices

After clicking on "Exchange devices" the exchange process starts; a log is then displayed. The stored switch has now adopted the selected category entries of the original switch. The defective switch is assigned a CMDB status of "Replaced".

Figure 5: Switches after the exchange

Using the Device Exchange module can save a great deal of time in the case of more complex categories (network, ports).

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[SNAG-View] StatusTray Version 1.2.0

Invisible changes

Upgrading to the version will cause many invisible changes to the StatusTray.

These changes ensure a faster start-up and better handling of system resources.
In addition, we are laying the first stone for further features of the application, e.g. full integration into the taskbar of the operating systems.
This creates a seamless integration of the application into everyday life and thus allows the head to be free for the essentials.

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[i-doit] device exchange

The free "Device Exchange" add-on module offers a fast and convenient approach to replacing devices. Imagine the following scenario: A switch which is in use and well-documented fails; it needs to be replaced by another switch. The second switch also exists in the CMDB and is documented as completely as possible (model, accounting, location, status).

Read more …

[OTRS] Process Management

Process management is a good way of reflecting and executing recurring activities in a structured manner. Process management can be used for smaller operations, such as for creating a new user, or for larger and more extensive work, such as system modifications or changes. It is thus a very flexible tool that helps users handle all kinds of tasks. Dynamic fields let you attach additional metadata to a ticket.

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